WEAR CASA: Return and Exchange Policy
Returns and Exchange Policy
You may return any item purchased online from Wear Casa. Returned items may be exchanged with a different size of the same item provided that the Return Conditions below are met. Please be advised that all returned items shall be evaluated to confirm its condition.
- You have fourteen (14) days to return an item from the date it was purchased.
- Returns shall only be processed by emailing firstname.lastname@example.org. Your email must be accompanied by the Order Number, Payment Confirmation, and digital receipt of purchase.
- Products purchased with a coupon may not be exchanged/refunded.
- Limited edition and promo merchandise with defects only are to be accepted by the policy once accessed by team casa.
- Customers will be refunded based on their original mode of payment.
- Your item may only be returned/exchanged if there is a manufacturing defect.
- Products may be exchanged/refunded provided that the products are in its original condition with the original packaging.
- For exchange of items:
Within Metro Manila: Bring the product/s to the following address, together with the original packing list:
The Gallery 5 Peso Tandang Sora, Quezon City
Outside Metro Manila or Outside the Philippines:
Address the Package To: The Gallery 5 Peso Tandang Sora, Quezon City, with the inclusion of the original packing list.
The Customer shall shoulder all Shipping costs.
- Items that have been altered by the customer cannot be returned or exchanged.
Wear Casa reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing tags
- Potential fraudulent or criminal activity.
*Refund & Exchange conditions may be subjected to Local Government Unit (LGU) restrictions in relation to COVID-19 health and safety protocols.
*For details on how to proceed with item return or exchange, please email email@example.com
DO NOT PROCEED WITH PAYMENT UNLESS YOU HAVE READ AND AGREED WITH THE POLICY.